Privacy Policy

Last Updated: 10.01.2025

GLOW LAB NYC CORP (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit our website, book our services, or interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect personally identifiable information from you in various ways, including when you book an appointment, subscribe to our newsletter, or contact us. This information may include:

Personal Identifiers: Name, email address, phone number.
Appointment Information: Service history and scheduling details.
Payment Information: Credit card details (processed securely by our third-party payment gateway; we do not store your full credit card number).
Automated Data: We may also automatically collect non-personal information about your device and how you interact with our website, such as your IP address, browser type, pages viewed, and operating system, through cookies and other tracking technologies.

2. How We Use Your Information

We use the information we collect exclusively for the following purposes:

To Process Appointments: To schedule, manage, and confirm your bookings.
To Send Notifications: To send you essential communications, such as appointment reminders, confirmations, and updates regarding your service.
For Internal Marketing: To inform you about our own services, special offers, promotions, and events related to GLOW LAB NYC CORP. You may opt out of these communications at any time.
For Website Analytics: To understand how visitors use our website, which pages are popular, and to improve site functionality, using tools like Google Analytics.
For Advertising and Remarketing: To measure the effectiveness of our advertising and to deliver relevant ads to you on other platforms (such as Facebook and Instagram) based on your past visits to our site, using tools like the Facebook Pixel.

3. Data Protection and Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored in secure environments and is not transferred in an unencrypted or public manner. We are committed to ensuring your information is protected against unauthorized access or disclosure.

4. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information (like your name, email, or phone number) to outside parties for their own marketing purposes.

This does not include trusted third parties who assist us in operating our website, managing our booking system (such as WordPress plugins or scheduling software), or servicing you, so long as those parties agree to keep this information confidential and secure.

It also does not include analytics and advertising partners, such as Google and Facebook, with whom we share automated data to perform services on our behalf, such as analyzing site traffic and serving targeted advertisements. These partners are bound by their own privacy policies.

5. Cookies, Analytics, and Advertising Pixels

Our website uses “cookies” (small text files placed on your device) and other tracking technologies like the Facebook Pixel and Google Analytics to enhance your experience and operate our business.

What We Use Them For:
- Essential Cookies: To make our site work (e.g., to remember your selections in the booking form).
- Google Analytics: To help us understand website traffic and user behavior in an anonymous way. This data helps us improve our services and website.
- Facebook Pixel (Meta Pixel): To measure, optimize, and build audiences for our advertising campaigns on Facebook and Instagram. It helps us show you relevant ads and understand the effectiveness of our marketing.
Your Choices: You can manage your cookie preferences through your browser settings. You can also opt out of Google Analytics by installing their browser add-on and opt out of interest-based advertising from Facebook through your Facebook ad settings.

6. SMS, MMS & WhatsApp Messaging Policy (Twilio & WhatsApp Compliance)

This section specifically governs our messaging (SMS/MMS) and WhatsApp communications.

Express Consent: By providing your mobile phone number when booking an appointment or subscribing to our communications, you expressly consent to receive informational, transactional, and marketing text messages (SMS/MMS) and/or WhatsApp messages from GLOW LAB NYC CORP.
Purpose of Messages: These messages will be used for the purposes outlined in Section 2, including appointment reminders, confirmations, and marketing communications about our services and special offers.
Opt-Out: You may opt out of receiving marketing messages at any time. To stop receiving SMS/MMS marketing, reply STOP to any message you receive from us. You may also reply HELP for assistance. For WhatsApp, you may follow the opt-out instructions provided in the message.
No-Sharing Guarantee: We will not sell, rent, or share your mobile phone number, or your consent to receive messages, with any third parties for their own marketing purposes.
Message and Data Rates: Message and data rates may apply to any messages sent to or from you, as per your mobile carrier’s plan.

7. Your Rights and Choices

You have the right to request access to the personal data we hold about you, or to request that we correct or delete your personal information. You can also opt out of marketing emails by clicking the “Unsubscribe” link at the bottom of any email.

8. Changes to Our Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page.

9. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us at:

GLOW LAB NYC CORP
info@glowlabspa.com
+1 929-419-2577
347 5th Ave, New York, NY 10016, United States